Terms and Conditions

Terms and Conditions (class)

  • Attendance policy
    1. There is no refund for lessons missed for all reasons.
    2. A refund of the fee is only applicable if the student is hospitalized. Document proof must be submitted during the application for a refund.
    3. Students are expected to turn up to class on time. There is no make-up for lost time due to students being late for class.
    4. Make-up lessons are not guaranteed even if lessons are missed for valid reasons. Make-up lessons are scheduled only if there is an available and suitable slot for the student.
    5. Make-up lessons will not be possible for some classes. In such cases, students will have to watch the video recordings of the lesson missed to catch up.
    6. There is generally no lesson on public holidays. Lessons that fall on public holidays will be rescheduled to another time on another day when it is possible. There will be no refund for students who do not turn up for the rescheduled lesson.
  • Fee policy
    1. The invoice for each month will be sent via email and/or SMS to the parents at the registered email address and/or mobile number on the first day of each month. Please check your spam folder if the email did not arrive in your inbox.
    2. The fee must be paid in full before or on the due date, which is the 15th day of each month.
    3. There is a late fee of $10 for fee paid after the due date.
    4. There is no refund of fee for unattended lessons.
    5. Extra lessons attended will be chargeable on top of the regular fee.
    6. Students who miss two weeks’ of lessons without paying the current month’s fee will be deemed terminated and will have the deposit forfeited.
    7. Fee can be paid by cheques, Paypal, credit cards or PayNow. Please refer to the invoice for details.
    8. A receipt will be emailed to the registered email address when payment is received. Please keep the receipt as proof of payment.
    9. Material fee, when applicable, covers only notes and worksheets but not books. The yearly material fee is not refundable and it is not prorated. Material fee, when applicable, will be charged when the student enrols in the class and at the beginning of each year subsequently.
    10. The first copy of notes and worksheets will be covered by the material fee. To prevent wastage, subsequent copies of notes and worksheets requested will be chargeable at the rate of $0.10 per sheet.
  • Withdrawal policy
    1. Students must give one month’s notice for withdrawal from the class unless the class ends due to graduation.
    2. The one-month period will be counted from the day the withdrawal notice is served. For example, if the withdrawal notice is served on 20 Oct, the last lesson will be on or before 19 Nov.
    3. The deposit will be used to offset the final month’s fee.
    4. The deposit will be forfeited if there is no one-month’s notice.