Terms and Conditions

Terms and Conditions (class)

  • Attendance policy
    1. There is no refund for lessons missed for all reasons.
    2. Refund of fee is only applicable if the student is hospitalized or overseas. Document proof must be submitted during the application for refund.
    3. Students are expected to turn up to class on time. There is no make-up for lost-time due to students being late for class.
    4. Make-up lessons are not guaranteed even if lessons are missed for valid reasons. Make-up lessons are scheduled only if there is an available and suitable slot for the student. 
    5. Make-up lessons will not be possible for some classes. In such cases, student will have to watch the video recordings of the lesson missed.
    6. There is no lesson on public holidays. Lessons that fall on public holidays will be rescheduled to another time on another day when it is possible. There will be no refund for students who do not turn up for the rescheduled lesson.
  • Fee policy
    1. Invoice for each month will be sent via email to the parents at the registered email address on the first day of each month. Please check your spam folder if the email did not arrive at your inbox.
    2. Fee must be paid in full before or on the due date, which is the 15th day of each month.
    3. There is a late fee of $10 for fee paid after the due date.
    4. The total fee is calculated based on the number of lessons scheduled for the month.
    5. There is no refund of fee for unattended lessons.
    6. Extra lessons attended will be chargeable on top of the regular fee.
    7. Students who miss two weeks’ of lessons without paying the current month’s fee will be deemed terminated and will have the deposit forfeited.
    8. Fee can be paid by cash, cheques, Paypal or PayNow. Please refer to invoice for details.
    9. Receipt will be emailed to the registered email address when payment is received. Please keep receipt as proof of payment.
    10. Material fee, when applicable, covers only notes and worksheets but not books. The yearly material fee is not refundable and it is not prorated.
    11. First copy of notes and worksheets will be covered by the material fee. To prevent wastage, subsequent copies of notes and worksheets requested will be chargeable at the rate of $0.10 per sheet. 
  • Withdrawal policy
    1. Students must give one month’s notice for withdrawal from the class unless the class ends due to graduation.
    2. The one-month period will be counted from the day the withdrawal notice is served. For example, if the withdrawal notice is served on 20 Oct, the last lesson will be on or before 19 Nov.
    3. The withdrawal notice must be sent by the parent via email to [email protected]. SMS or WhatsApp text messages from the student do not count.
    4. The deposit will be used to offset the final month’s fee.
    5. The deposit will be forfeited if there is no one-month’s notice.